Massage Practice Builder

Explorations in the Theory and Practice of Massage and Bodywork

Archive for May, 2009...

Filed under Massage Marketing, Peer Supervision

My post a few weeks ago on the $100,000 massage business seemed to create quite a stir.  The idea that a massage therapist can make that much money seems too good to be true for most.  Many come to massage careers saying it isn’t about the money or that they just want to help.   Underneath the idea of wanting to help is usually another side of our profession that is not really talked about. The deeper reasons underneath wanting to help (which is also usually sacrificing our needs to make money) are usually what lead to giving too much and eventually burn out.   Since massage therapy is considered to be one of the many helping professions we have a lot to learn about our needs to help others.

I was first exposed to this idea early in massage school in 1987 when reading a book called “How Can I Help” by Ram Dass.  I actually didn’t think much of it at the time and didn’t think that it really applied to me at the time.  In the book he says:

The more you see yourself as a “helper”, the more need for people to play the passive “helped”.  You’re buying into, even juicing up, precisely what people who are suffering from want to be rid of: limitation, dependency, helplessness, separateness.  And that is happening largely as a result of self-image.

Often what is happening when we feel a compulsive need to help is that we have to get rid of someone else’s pain because it is hurting us too much. Out of helping usually comes feelings of power, respect and a certain knowing that we did all that we could for someone to try to take away their pain.

While helping can truly come from compassion, it is often confusing.  When we help it makes us feel like we are important and are appreciated.   Being able to tell the difference will mean the difference between your success or having to change careers because of being burned out.

Fast forward 15 year of working as a massage therapist and feeling burned out myself,  I read this series of articles by Jack Blackburn called “Caretaking vs Caregiving” and it all came together:

” When we caretake, we assume responsibility for our clients’ healing.

When we caregive, we support clients in assuming responsibility for their own healing.”

Caretaking comes in many shapes and forms.  It can be seen when you charge less than you need to make or don’t have any cancellation policies (or enforce them).   It can be seen when you give advice instead of just listening.   Caretaking has it’s roots in early childhood and usually in the way you learned how to attach (or not attach) to your caregivers.  When your early needs for attention, appreciation and love are not met, many people give up their needs in order to get that attention.  It continues on into adulthood and shows up in relationship, money and career issues and somehow seems to really show up in helping professions.   Setting your needs aside for others benefits while it may seem viruous and noble, usually is not really helping anyone.

I actually used to be one of those people who didn’t want much and didn’t charge much for my services.  I didn’t want to do any marketing or sales because I was shy and hated promoting myself.  I lived a simple life (and still do) but making money became as important as helping since I couldn’t help people when I was feeling burned out or didn’t have enough to take care of my needs. The more I learned about caretaking and ‘noble poverty’ ( the idea that having money is somehow wrong), the more I could see how I created my underearning to support my lack of self confidence.  The thing with underearning, noble poverty and caretaking is that they are really unconscious patterns and you don’t really see them until you are forced into looking at them.  Some people may never get to looking at them and that is OK too.

My basic message today is that caretaking is a big part of our profession.  As you become more aware of how caretaking influences your clients lives and your life, you can begin to make different choices that support caregiving (healing).   You can live simply but you don’t have to live in poverty and wonder if you are going to get by.  You don’t have to make $100,000 a year but you can make what you need to make to pay the bills, live debt free, take nice vacations each year and save for retirement.   The process of unraveling caretaking from caregiving will be a contining challenge.   It shows up in how you care for yourself financially – Do you raise your rates each year?  Do you have a cancellation policy and enforce it?  Do you give away your time to clients by doing longer sessions or excessive volunteering?  (What other profession gives away their time for free?)    It shows up when you are challenged by becoming friends with clients, by undercharging, by not doing the things you need to do to promote your business.  It shows up when you take low paying jobs thinking that is all that there is.

This is really a very short post about a very broad and intensive topic.   I would recommend that you begin reading about this in some of my favorite books and free online articles I have posted on my website.

Recommended Reading List

The Code of the Caretaker

Noble Poverty - Mikelann Valterra’s Website

Jack Blackburn’s articles “Caretaking vs Caregiving”

In the Service of Life – Rachel Remen.  This is one of my favorite articles that also started my interest in this topic.

The thing is that once you get started in exploring these issues with either a regular therapist or in the process of supervision you will most likely see your massage business grow.  The steps in building a business gets easier as you clear up some of the unconscious programming and beliefs about money and success.  So you can make $100,000 or more even if you want.  Making that much money isn’t a crime.  The more you make, the more you can actually help by doing things like setting up non-profit groups that offer free and low cost massage.

Comments (12) Posted by Julie Onofrio on Wednesday, May 20th, 2009

Filed under Massage Jobs, Massage Marketing, Your Ideal Massage Practice

Last night when I was watching Oprah I was so moved by the story of the guy who was a singer who would rent out theaters to perform in and then go out on the street with a CD player and let people listen to him singing and sell tickets to his shows.  He started with a small theater that he rented for $3000 without actually having the money in the bank and went and sold tickets all weekend so that he could have the money deposited by Monday when the check went through.  He of course made it.  The most interesting part really is that he rented a theater in Chicago for $18,000 and was attempting to do the same.  He put a video up on Youtube and invited Oprah and Gail to go to the show.   Gail showed up at the theater and invited him to be on the Oprah Show.  The thing is that he had the video up for awhile and was really hoping and counting on Oprah showing up.  The day before Gail showed up he had given up hope and he said he was actually crying all day in his room.  Gail showed up when he had given up – surrendered.

Marianne Williamson who is a teacher of the Course in Miracles is also another story like that.  She taught for free for years before becoming a well known speaker and writer.  She just had so much passion for the material and lessons that she just kept with it not knowing or caring if it did become anything.

It got me thinking about just how much passion is really needed to make things happen. While I know some massage therapists have that, others don’t and I think it is the reason that so many struggle to start and build their massage business or even find a job.

What would you do to build your massage business?  What would you do to find a high paying ($45 an hour) with good benefits job in massage?

Offer free massages for a month?   Offer to work for someone for free for a month to show them how much you could improve their business?

I also keep thinking of a story that I read in a book but can’t remember where about a story about a Chiropractor who was wanting to start a business in a small town of about 6000 people that already had many chiropractors.  He went door to door in the community and asked people about their health and what they needed.  He focused on the people.  Of course his business was full right from the start even though he didn’t actually promote his business in the inquiry.  He was just gathering info about what his community needed so he could provide it.

Would you go door to door to everyone in your area to find out what they want in a massage or massage therapist?

Would you offer free consultations?  Go into offices and offer free consultations?  Work for free for a month or as long as it took to build the trust and respect of your community?

Would you set a massage chair or table up on the street in front of your office offering a sampling of your work and selling appointment times until your business was full?

Would you offer free massage classes for couples or friends until your massage business was full?

Would you work for free at a hospital, spa or medical office to show them just what you can do for their customers and how you could enhance and increase their profits?

What would you do to make your massage business a success or to get the best job in the massage profession?

There is some contoversy over working for free.  Massage therapists struggle at fairs, conventions and such giving away free massages.  Some people who get free massages just want free massages.  But I think if you change the context of the free massages and look at it as an informational gathering session or come into it with so much passion in your heart that people can just tell what massage means to you – that it is an amazing healing method that can help to heal a persons physical and mental/emotional injuries.  It is different from behaving like a used car sales man (who always get the bad raps!) who is selling and conniving just to get something.

Do you love doing massage so much that you would stand on the street and offer free samples and ‘sell appointments’ like the guy sold tickets to his own performance?  I guess you also have to see the Oprah show where they showed him visibly moved by all that happened and how passionate he was about singing.  He was just born to sing. Here is a clip.

Were you born to do massage?

Comments (1) Posted by Julie Onofrio on Wednesday, May 6th, 2009