Massage:

In challenging economic times, retaining current clients is easier, and probably more important, than recruiting new ones. It’s easy to become complacent and forget to treat our loyal clients with the same enthusiasm we might have for a new client.

There are many ways to express appreciation to current clients, including, but not limited to, greeting them with positive energy at each visit, remembering what happened in the previous session, keeping your work fresh by not falling into the “same old routine” at each appointment, saving or e-mailing newspaper or magazine articles of interest to them, and many more.

I recently celebrated my 20th year in practice in Colorado Springs (plus seven in CA prior to that), and several of my clients have been with me since I started here. Although I always go the “extra mile” for these select clients, I decided to show my thanks for their loyalty in a non-massage way. I have a friend and client who owns a popular restaurant here. He made me a deal on gift certificates, so I was able to gift each of these 20-year clients with a $50 G.C. They really appreciated the gesture and I thoroughly enjoyed making it.

What do you do to show clients how much you appreciate their continued business?